SHIPPING & RETURNS

SHIPPING

To keep the cost of delivery down for our customers, we ship our products via Australia Post from Sydney, so parcel tracking isn’t available at this time. 

We are committed to dispatching your order in accordance with the below time-frames:

5-6 business days (NSW, QLD, ACT, VIC, SA)

5-8 business days all other areas (WA, NT, TAS)

As standard practise we don’t ship internationally, however if you would like to place an international order; please get in touch with us here and we can provide a quote for you.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ats@australiantherapeutic.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ats@australiantherapeutic.com and send once we confirm via reply email please send your item to: 

Australian Therapeutic Supplies
1/21 Mars Rd
Lane Cove West
Sydney NSW 2066
Australia